Privacy Policy
When you visit the Ukraine SPA website, contact our team, or arrange one of our massage or wellness treatments, you may choose to share personal information with us. This Privacy Policy explains the information we collect, how it is used, how it is protected, and the choices available to you regarding your personal information.
By accessing or using https://ukrainespa.ae/, you agree to the practices described in this Privacy Policy.
Information You Share With Us
You may provide personal information when requesting an appointment, contacting our team, completing a contact form, or communicating with us by phone, WhatsApp, Telegram, or email.
Depending on how you contact us, we may collect:
- Your name
- Phone number
- Email address
- Preferred appointment date and time
- The treatment or service you wish to book
- Any additional information you choose to share
Providing accurate information allows us to confirm your booking, respond to your enquiry, and provide the service you request.
Information Collected Automatically
Like many websites, certain technical information is collected automatically when you browse our website.
This may include your IP address, browser type, operating system, device information, pages viewed, referral source, browsing activity, and approximate location based on your internet connection.
This information helps us monitor website performance, improve user experience, identify technical issues, and maintain website security.
How We Use Your Information
The information we collect helps us manage appointments, respond to enquiries, process payments, and provide customer support before and after your visit.
It also allows us to improve our website, better understand how visitors use our services, measure the performance of our advertising campaigns, and maintain a reliable online experience.
If you choose to receive updates from Ukraine SPA, we may occasionally send information about new treatments, seasonal offers, or special promotions by email or WhatsApp. You may withdraw your consent to receive these communications at any time.
Online Payments
Selected treatments may be booked and paid for online using secure payment providers.
Ukraine SPA does not store complete debit or credit card information on its own systems. Payment details are securely processed by the payment provider used to complete your transaction.
If you need assistance with an online payment, our team will be happy to help.
Cookies on Our Website
Our website uses cookies to support essential website functions, remember visitor preferences, analyse website traffic, and improve your browsing experience.
Cookies also help us understand how visitors use our website so we can continue improving its performance and usability.
Further information about the cookies we use is available in our Cookie Policy.
Analytics and Advertising
Ukraine SPA uses Google Analytics to understand how visitors interact with our website and identify opportunities to improve its performance.
We also use Meta Pixel and Google Ads Conversion Tracking to measure the effectiveness of our advertising campaigns and better understand how visitors engage with our website after clicking an advertisement.
These services operate under their own privacy policies and do not provide us with access to sensitive information such as payment card details or passwords.
Sharing Your Information
Ukraine SPA does not sell, rent, or trade your personal information.
Your information may be shared with trusted service providers who assist us with website hosting, appointment scheduling, payment processing, marketing, technical support, or other services necessary to operate our business. These providers receive only the information required to perform their work and are expected to safeguard it appropriately.
We may also disclose information where required by law or when necessary to protect our legal rights, guests, employees, or business operations.
Protecting Your Information
We use appropriate administrative, technical, and organisational safeguards to help protect the personal information we collect from unauthorised access, misuse, disclosure, or alteration.
Although we work to maintain a secure online environment, no website or internet transmission can guarantee complete security. We recommend avoiding the transmission of sensitive information through unsecured communication channels.
How Long We Keep Your Information
Personal information is retained only for as long as necessary to manage bookings, process payments, respond to enquiries, maintain business records, meet legal obligations, or resolve disputes.
When information is no longer required, it is securely deleted or anonymised where appropriate.
Your Privacy Choices
You may contact Ukraine SPA if you wish to:
- Request access to the personal information we hold about you.
- Correct or update your information.
- Request deletion of your information where legally permitted.
- Withdraw your consent to receive marketing communications.
- Ask questions about this Privacy Policy.
We will respond to your request within a reasonable timeframe.
External Websites
Our website may contain links to third-party websites or online services for your convenience.
Once you leave the Ukraine SPA website, the privacy practices of those websites are governed by their own policies. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
This Privacy Policy may be updated to reflect changes to our website, services, business operations, or legal requirements.
The latest version will always be available on this page together with the updated Last Updated date.
Contact Ukraine SPA
If you have any questions about this Privacy Policy or how your personal information is handled, please contact our team.
Ukraine SPA
Hilton Dubai Al Habtoor City
Sheikh Zayed Road, Business Bay
Dubai, United Arab Emirates
Opening Hours: 10:00 AM – 02:00 AM
Phone & WhatsApp: +971 52 260 4981
Email: [email protected]